Refund policy

Return, Refund & Cancellation Policy

Thank you for shopping with OORMII JEWELS. We take pride in creating high-quality, handcrafted jewellery and want you to have a smooth shopping experience.

If you receive a damaged or defective product, please read the following policy carefully before requesting a return or refund.

1. Return Conditions

Unboxing Video is Mandatory

To be eligible for a return, you must record a continuous video while opening your package. The video should clearly show:

  • The package in its sealed condition before opening.

  • The package being opened.

  • The jewellery and its condition immediately after opening.

⚠️ Returns without valid unboxing video proof will not be accepted.

Return Time Frame

  • Return requests must be raised within 24 hours of delivery.

  • Please email us at contactus@oormiijewels.in with your order number and unboxing video as soon as possible.

Condition of the Product

The product must be:

  • Unused and unworn.

  • In its original condition.

  • Returned with its original packaging and accessories, where applicable.

Non-Returnable Items

The following products are not eligible for return:

  • Custom-made or personalised jewellery, including engraved or special-order pieces.

  • Earrings, due to hygiene reasons, unless the product is received damaged or defective.

  • Final-sale or clearance products.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different product, you may return the eligible product as per this policy and place a new order separately.

Return Summary

  • Returns must be requested within 24 hours of delivery.

  • Customers are generally responsible for return shipping costs.

  • A 5% restocking fee will be deducted from eligible refunds.

  • Final-sale and clearance products cannot be returned.

2. How to Request a Return

Please follow these steps:

  1. Record a video while opening your package.

  2. Email contactus@oormiijewels.in within 24 hours of delivery.

  3. Mention your order number and attach the unboxing video.

  4. Our team will review your request.

  5. If your return is approved, we will share the return instructions with you.

Please do not send the product back without receiving confirmation from our team.

3. Refund Process

  1. Once the returned product is received, our team will inspect it and verify it against the unboxing video provided.

  2. If the return is approved, the refund will be processed to the original payment method.

  3. Refunds are generally credited within 7–10 business days after approval, depending on the payment provider or bank.

  4. Shipping charges, customs duties and import taxes, wherever applicable, are non-refundable.

4. Cancellation Policy

Before Shipment

Orders can be cancelled before they are dispatched.

To request a cancellation, email contactus@oormiijewels.in with your order ID.

Approved cancellation refunds will generally be processed within 3–4 working days.

After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the product after shipment, you may request a return, provided the order meets the eligibility conditions mentioned in this policy.

5. Damaged or Defective Products

If your jewellery arrives damaged or defective:

  1. Contact us within 24 hours of delivery.

  2. Share your order number and the complete unboxing video.

  3. Our team will review the issue.

  4. If the product is approved as damaged or defective, we will provide the appropriate return or refund instructions.

Please keep the original packaging until your issue has been resolved.

6. Colour & Appearance Variation

We make every effort to display our jewellery as accurately as possible. However, slight differences in colour or appearance may occur due to:

  • Lighting used during product photography.

  • Brightness, resolution and colour settings of your device.

  • Natural variations in materials and how they reflect light.

Minor variations in colour, shine or appearance that do not affect the quality or functionality of the product will not be considered a defect and will not qualify for a return, exchange or refund.

We recommend checking the product description carefully before placing your order. If you have any questions about a product, please contact us at contactus@oormiijewels.in before purchasing.

7. Important Notes

  • Returns that do not meet the conditions mentioned in this policy may be declined.

  • Customers are responsible for return shipping costs unless the product is confirmed to have been damaged or defective at the time of delivery.

  • We strongly recommend using a trackable courier service when sending a return.

  • Please do not ship any product back without receiving return approval and instructions from our team.

8. Contact Us

For any return, refund or cancellation-related queries, please contact us:

OORMII JEWELS by Oorjashree Enterprises
📧 contactus@oormiijewels.in
📍 Agra, Uttar Pradesh, India

We’re always happy to help with your concerns and make your shopping experience with OORMII JEWELS as smooth as possible.